Create Users/Operators for your Enterprise Account
Applies to: All Platforms
This material will guide you through the steps of creating the users/operators accounts for your employees and manage the distribution of licenses.
The Enterprise Account allows you to purchase multiple licenses annually and have full access to managing the distribution of the licenses, by using the "admin" account. As a Company Admin, you can create Users/Operators, assign permissions, and move Licenses across Devices.
Contact our support team
In order for you to receive an Enterprise Account, you have to contact our Support Team through e-mail at
support@CountThings.com. You can request a virtual meeting with our experts to discuss your company's needs.
Creating the users/operators
2. From the upper bar, go to Users (Operators) and click + CREATE NEW
3. Now we will create the users/operators:
A. Create an e-mail address for the first user/operator. (e.g. 1@yourcompany.com)
B. Set the unique password for the user/operator.
C. You can write individual notes for each created user/operator (e.g.Inventory counts only).
D. Decide the Permissions for the user/operator’s account.
E. Click Save.
F. Continue adding multiple users/operators by clicking Add New Operator (e.g. we added one more user/operator).
4. You can see the users/operators accounts in the Users (Operators) screen.
Set up your OEM & Enterprise Account
From the upper bar, go to the Settings section.
Here are the settings for your Enterprise Account. Some of your account details will already be filled in. To ensure the best workflow with your users/operators, you must fill in the Contact Email for Operators and Contact Phone for Operators sections. (e.g. admin@yourcomany.com / +123456)
Allocate the licenses between users
! It’s important to know that the users will be visible in the Devices/Licenses screen only when they will associate the Operator Account with a device, by logging in the CountThings from Photos App.
The Devices/Licenses screen has the following elements:
A. Details about the pool of licenses - Total licenses, how many are Assigned or Unassigned and the End date of your pool of licenses.
B. The Device code of the user/operator.
C. The license status of the users/operators. Licenses will be assigned automatically.
D. The e-mail address of every user, so you can identify the users/operators.
E. The Actions section which allows you to Assign a license, Remove a license of a specific operator or Move licenses between users/operators (from an operator with an assigned license to an user/operator without license). You can also Flag as inactive an user/operator that does not have an active license, or Edit note for specific users/operators.
Templates Access
Automatic Template Downloads for Users Upon Login
For added simplicity and as an optional feature, you can ensure users receive templates directly, eliminating the need for manual downloads from the template store:
- Log in using the admin account on a device.
- On that device, download the template or templates that you need.
- Once done, every time a user logs in afterward, the chosen templates will automatically download to their device and be ready for use.
For more information, please contact our
Support Team at
support@CountThings.com.
You can also request a
virtual meeting with our experts to discuss how we can offer you the best counting experience.