create account
login
Accuracy
Pricing
Enterprise
Resources
Guides
Case Studies
Audit Trail
Security
Integration
Company
About Us
Overview
Count From Video
Careers
Support
Contact Us
Table of Contents
Guides-Home
CountThings from Photos (iOS & Android)
Introduction & Setup
Getting Started
What are Counting Templates
Change Counting Template
Report Wrong Results
Request personalized counting template
Log files on mobile app
Counting Basics
Define Count Areas
Correct Errors
Personalize your workflow
Save your Counting Results
Specialized Tools
Count with Pipes in Pipes - iOS
Measure Diameter for Logs Automatically
Count multiple layers of objects
Manual Counting
Volume Feature
Logs Measurement using LiDAR
Data Integration
Save results to other systems - web service
Create and customize forms
Create Totals from Multiple Images - iOS
Create Totals from Multiple Images - Android
Import a Report design on the mobile app
Save results on Server Message Block - Android
Saving Counting Results in the Cloud
InterApp Communication (iOS, Android)
Licensing & Accounts
Create Account
Get License
Find Account Email & Device Code
Use the app without a paid license
Remote License Allocation
Pricing for “CountThings from Photos” app
Set up your Enterprise Account
Create Users/Operators - Enterprise
Industry Examples
Count Logs-ID:066
Count Grapes and Berries
Count Bars and Rebars
Count Tubes and Pipes
Count Metal Sheets
Count Houses on Google Maps
CountThings from Photos (Windows)
Introduction & Setup
Getting Started
Log files on Windows App
What are Counting Templates
Change Counting Template
What if results are not 100% accurate
Request personalized counting template
Counting Basics
Define Count Areas
Correct Errors
Save your Counting Results
Specialized Tools
Pipes in Pipes - Windows
Volume Feature
Total Count Form - Advanced
Review large counts using grid
Unattended Automated Counting
Data Integration
Save results to other systems - web service
Create and customize forms
Customize Forms with CSV/Excel Integration
Database Integration - Simple
Database Integration - Advanced
Create Reports Using The App
Integrate math formulas in your Form
Integration with sensors
Integrate results - OPC
Integrate results - Modbus
Send Emails Using The App
Review saved results photo (CNT)
Licensing & Accounts
Create Account
Get License
Set up your Enterprise Account
Create Users/Operators - Enterprise
Pricing for “CountThings from Photos” app
Find Account Email & Device Code
Remote License Allocation
Industry Examples
Sort and Count Grape Berries by Size
Count Tubes and Pipes
Count Long Steel
Count Metal Sheets
Count Logs
Count Livestock
Count Houses on Google Maps
Manual Counting
Guides-Home
CountThings from Photos (iOS & Android)
Counting Basics
What if results are not 100% accurate
Report Wrong Results
« Previous
Guides-Home
Next »
Available for:
You followed the right steps of the counting process, but the final counting results are not 100% accurate? We’ve got the solution for you. Send a ticket and our support team will solve the issue right away.
First make sure you are
not
in these three scenarios:
The current Counting Template is not the right one for your photo.
The photo is taken from a different perspective than the one suggested by the app.
The photo quality is poor.
What we are going to do is to report the photo to our support office. Here is how to do it:
1.
From
Review
Screen ➜ tap
"Wrong?"
button.
2.
You will be
redirected
to your
Open Support Ticket
.
Add
your name, your email address, your phone number and the company's name you work at. In the
"Comments"
field
type
the issue
you have encountered with your photo.
(ex: "I know there should be 58 logs in the pile from the photo, but the app counted 70.")
3. Tap "Send"
and our support office
will contact
you as soon as possible.
For more information, please contact our
Support Team
at
support@CountThings.com
.
You can also request a
virtual meeting
with our experts to discuss how we can offer you the best counting experience.
Some functionalities may not work in this older browser version. Please upgrade to a newer version.