Correcting Inaccurate Results
What if results are not 100% accurate
iOS & Android Devices
Report Wrong Results
While the inaccurate results are still on the screen, follow these steps:
Tap "Wrong results?"
Tap "Send Image"
This will send us your image along with diagnostics information that will help us identify what went wrong. We will assess the issue, and in most cases, we can work with you so that you will get accurate results every time.
The three most common reasons for inaccurate count results:
Counting Template is not the best fit for the image
Image is taken from different perspective than Counting Template expects
Image quality is poor
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