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Correcting Inaccurate Results

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When the counting results on the screen are incorrect, follow the steps below and we will help you.
Report Wrong Results
1
Tap "More"
2
Tap "Wrong results?"
3
Fill in your contact information and tap "Send"
This will send us your image along with diagnostics information that will help us identify what went wrong. We will assess the issue, and in most cases, we can work with you so that you will get accurate results every time.
The three most common reasons for inaccurate count results:
●
Counting Template is not the best fit for the image
●
Image is taken from different perspective than Counting Template expects
●
Image quality is poor

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