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Find the log files on Windows App

Hỗ trợ:
When encountering an error in CountThings from Photos app, our experts can help fix it by using the log files from your computer
If an error occurs while using the app, it will be visible in the log files, and by accessing and sending the files to our support team, we can fix the problem.
To access the log files:
1. Prepare an email with a description about the error you are getting.
2. Attach the CountThings app logs.
  • To access it, open Start Menu and type %programdata% – click Open to access C:\ProgramData
  • The path for log files on your devices is:
    ProgramData ➜ Dynamic Ventures, Inc ➜ Counting App ➜ CountThings ➜ Logs.
    Please note that in order to fix the error, our team must receive the last saved log file.
3. Attach the log files in the prepared email and send it to us at Support@CountThings.com.
4. Our Support team will follow-up within 24 hours.
Để biết thêm thông tin, hãy liên hệ Đội Ngũ Hỗ Trợ của chúng tôi tại support@CountThings.com.
Bạn cũng có thể yêu cầu một cuộc họp trực tuyến với các chuyên gia để trao đổi về cách chúng tôi mang đến trải nghiệm đếm tốt nhất.