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Find the log files on Windows App

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When encountering an error in CountThings from Photos app, our experts can help fix it by using the log files from your computer
If an error occurs while using the app, it will be visible in the log files, and by accessing and sending the files to our support team, we can fix the problem.
To access the log files:
1. Prepare an email with a description about the error you are getting.
2. Attach the CountThings app logs.
  • To access it, open Start Menu and type %programdata% – click Open to access C:\ProgramData
  • The path for log files on your devices is:
    ProgramData ➜ Dynamic Ventures, Inc ➜ Counting App ➜ CountThings ➜ Logs.
    Please note that in order to fix the error, our team must receive the last saved log file.
3. Attach the log files in the prepared email and send it to us at Support@CountThings.com.
4. Our Support team will follow-up within 24 hours.
如需更多資訊，請透過 support@CountThings.com 聯絡我們的支援團隊。
你也可以申請與我們的專家進行線上會議，討論我們如何為你提供最佳計數體驗。