DVI Privacy Policy

Effective Date: June 16, 2024

Dynamic Ventures, Inc. d/b/a CountThings and its affiliated companies (“DVI”, “we,” “us,” or “our”) is committed to respecting the privacy of your personal information as a user of our software applications (the “Apps”) or a visitor to our websites (the “Websites”). If you have registered or are using the Apps or Websites on behalf of any entity, then “you” refers to the entity.

This Privacy Policy explains what information DVI collects from users of its Apps and visitors to its Websites, how we may use that information, and addresses related questions. By registering for an online account with us, or using any of our Apps or Websites, you agree and consent to this Privacy Policy.

What Information Does DVI Collect About Me and Why?

If you use an App:

We collect:

Why we collect it:

Your device identifier (We generate and store a unique identifier for your device when you first use your device to use an App)

To show you which devices and Apps are authorized to access your online account and to respond to your inquiries.
To enable you to redeem promotional codes or purchase subscriptions.
To provide App updates.
To provide support to you.
To calculate statistics such as the number of unique devices using our Apps and services.

Information about the operation and use of the Apps, such as:

The license status of your App (i.e., is your App license valid)
Aggregated information about the performance of the App, such as the number of image or video elements analyzed, number of images or videos on which the App acts, and monthly statistical information about the use of the program.
(unless you opt out) Granular information about actions you perform in the App, including analyzing your interaction with the user interface, timing and statistics of functions performed by the App.
(unless you opt-out) Error and diagnostic information about the App and your device.

To provide support to you.
To suggest to you features, products and services that can enhance your use of our products and services.
To manage our Apps, and services, to improve our products and services and to create new products and services.
To calculate statistics.
For billing purposes.

Your feedback (if you provide it)

To hear and understand your concerns and suggestions. Among other things, you may choose to send images or videos to show us an issue or explain your concern.
To manage our Websites, Apps, and services, to improve our products and services and to create new products and services.

Analytic information

Please see the section below titled “Does DVI Use Cookies or Collect Analytic Information About Me Or My Devices?”

If you register or login to a DVI online account or use an App:

We collect:

Why we collect it:

Your username, email address, first name, last name, mailing address and contact preferences

To create and support your online account and use of the Websites and Apps.
To communicate with you, including for technical support and to respond to your inquiries.
To send you a very limited number of marketing emails and offers (unless you opt-out).

Your telephone number

To support your online account and use of the Websites and Apps.
To enable technical support to call you.

Information about the operation and use of the Websites, such as:

Actions you perform on the Websites when logged into your online account.

To provide support to you.
To suggest to you features, products and services that can enhance your use of our products and services
To manage our Website and services, to improve our products and services and to create new products and services.
To calculate statistics.

Your feedback (if you provide it)

To hear and understand your concerns and suggestions. Among other things, you may choose to send images or videos to show us an issue or explain your concern.
To manage our Websites, Apps, and services, to improve our products and services and to create new products and services.

Billing and Payment information for paid accounts or functionality (e.g., credit card number, expiration date, billing address). (We generally use third-party payment processors and do not collect or hold your payment information ourselves.)

To process billing and payment and resolve related questions.
To manage our business.
To calculate statistics.

Analytic information

Please see the section below titled “Does DVI Use Cookies or Collect Analytic Information About Me Or My Devices?”

If you visit our Websites:

We collect:

Why we collect it:

Your name and email address (if you provide it)

To create and support your online account and use of the Websites and Apps.
To communicate with you, including for technical support and to respond to your inquiries.
To send you a very limited number of marketing emails and offers (unless you opt-out).

Your feedback (if you provide it)

To hear and understand your concerns and suggestions.
To manage our Websites, Apps, and services, to improve our products and services and to create new products and services.

Web browser information (e.g., the URLs you visited; your IP address; date, time, and time spent on pages visited; and information about your browser and platform)

To remember your information so that you do not need to re-enter it when using the Websites, and provide personalized content.
To assist in identifying Website visitors so that we may more effectively respond to their inquiries.
To manage our Websites, Apps, and services, to improve our products and services and to create new products and services.

Analytic information

Please see the section below titled “Does DVI Use Cookies or Collect Analytic Information About Me Or My Devices?”

Does DVI Use Cookies or Collect Analytic Information About Me Or My Devices?

We use cookies, tracking pixels and similar technologies on our Websites, Apps and emails to collect and use information that helps us provide our Websites, Apps and services to you. Cookies are a feature of browsers that enable websites to store a small piece of data on your device when you visit them. Tracking pixels are small graphic images in email messages to determine whether the messages were opened and the links were clicked.

We use cookies to remember your information and preferences so that you do not need to re-enter them (e.g., to remember whether you are logged in), to provide personalized content, and to help us provide the Websites, Apps and services to you (such as the ability to submit feedback to us). We also use cookies and similar technologies to help us understand how you use the Websites, Apps, emails and services, so that we can more effectively communicate with you and improve our offerings. These technologies can give us insights such as how you arrived at our Websites, how long you stayed and which pages you visited.
We use analytics technologies such as Google Analytics. (For Google’s privacy practices see google.com/analytics/learn/privacy.html and to opt out of data recording and analysis by Google Analytics on our Websites, see tools.google.com/dlpages/gapoptout.)

We contract with third party advertising networks to promote our products and services, and those third parties may use cookies and similar technologies to collect information about your online visits and actions. We do this so that advertisements for our products and services will be more relevant to the user, and to measure the performance of our marketing. Third parties may place and read cookies on your browser or similar technologies to collect information in the course of links being served on or via our Websites, Apps, emails or other services. These parties’ use of cookies and similar technologies are subject to their privacy policies.

You can choose whether to accept cookies by changing the settings on your web browser. Major mobile operating systems also enable you to limit certain online functionality and data collection. However, if you disable these functions, your experience with our offerings may be significantly limited. If you choose not to receive tracking pixels, you will need to disable HTML images in your email program, but that may affect images in other emails you receive.

Does DVI Collect My Images or Videos?

We do not collect or store on our systems any images or videos that you input to the Apps (“Images/Videos”). Your Images/Videos are stored on your device running the Apps, and you control where you further store or send your Images/Videos. However, you may choose to submit to us your Images/Videos via the Apps, Websites, email or otherwise to us for support or performance tuning of the App in accordance with our separate terms or contract. In that case, we may use your Images/Videos to perform the services for you and to improve our products and services, to create new products and services, and unless you specifically request otherwise in writing at the time that you provide the Images/Videos to us, for the purpose of commercially promoting the App or our business, provided that in connection with such promotional use we will not identify you as the source of the Images/Videos and we will use reasonable efforts to remove identifying information and metadata from the Images/Videos.

Will DVI Contact Me?

From time to time, we may want to contact you by email with information about product announcements, software updates and offers. By accepting this Privacy Policy, you accept our offer to send you these emails. You may opt-out of such communications at any time by following the instructions within our emails.

We may send you certain service, support and administrative notices, even if you have opted-out from promotional emails.Also, we may contact you in response to your request.

Does DVI Share My Personal Information?

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent or otherwise share your personally identifiable information with any third parties except in the following limited circumstances;

We need to share your information with our service providers or our affiliated companies in order to provide and distribute the Apps and their functions, the Websites, and related services and support; to complete billing and payment for them; or to collect information and communicate with you as described above.
We determine that we need to comply with any law, regulation or order, such as a subpoena, court order or search warrant, or to apply or enforce our terms of service or other agreements or protect the rights, property and personal safety of our users, visitors, company, or others.
We do so in connection with the transfer, sale, merger or reorganization of all or any relevant portion of our business or assets to or with any third party.
We have your explicit permission or opt-in to share your information.

How Can I Correct Information that DVI Has About Me?

If you would like to correct any personal information that we hold about you, you may update your information in the user settings of your online account or email us per “How Can I Contact DVI?” below. For marketing emails, you may also follow the instructions in the email to opt-out.

Where is My Information Stored?

Through your use of the Apps and/or Websites, you may be transferring your personal information to data centers outside of your country or jurisdiction for storage and use in accordance with this Privacy Policy, and you consent to that transfer.

How Secure is My Information with DVI?

Protecting the security of your information is important to us. We use commercially reasonable actions to protect your information, including security measures in the Apps and the Websites to prevent loss, misuse, and alteration of your information. However, we cannot assure against any such loss, misuse, or alteration. The security of information stored locally on your device depends on your use of security functionality on that device. So, we recommend that you protect against unauthorized access to your passwords and devices.

What if this Privacy Policy Changes?

Changes in our products and services, our business and laws may require us to change this Privacy Policy. We may change this Privacy Policy by posting a revised version on the Websites and/or an update in the Apps, and/or by sending information regarding the change to your e-mail address in our records. We suggest that you regularly review the Apps or Websites to learn about any changes. By continuing to use the Apps or Websites after such changes have been posted or sent to you means that you agree to such changes. If you do not agree to such changes, you may stop all access and use of the Apps and Websites.

Does DVI Collect and Use Information from Children?

We do not offer or sell products or services (such as the Apps or the Websites) for use by children. If you are under 18, you may use our products and services only with the involvement of a parent or guardian.

When Would Other Privacy Policies Apply?

The Apps, Websites and content in or on them may contain links to other sites and resources controlled by third parties or may need you to install third party functionality. We do not control the privacy practices or content of those other sites, resources or functionality, and you should consult the privacy statements of those third parties. Also, we may engage third party ad server companies whose policies may govern access to any ads or links made available to you.

How Can I Contact DVI?

You may contact us at support@countthings.com or at the contact email address on our relevant Website. Your submissions to us are subject to our Terms of Service at https://countthings.com/terms.