Report Wrong Results

Available for:
You followed the right steps of the counting process, but the final counting results are not 100% accurate? We’ve got the solution for you. Send a ticket and our support team will solve the issue right away.
First make sure you are not in these three scenarios:
  • The current Counting Template is not the right one for your photo.
  • The photo is taken from a different perspective than the one suggested by the app.
  • The photo quality is poor.

There are two options you can send a support ticket to our team:
From Home Screen
1. From Home Screen ➜ tap More button.
2. Tap Support button from the Evaluate section.
3. You will be redirected to your Open Support Ticket. Add your name, your email address, your phone number and the company's name you work at. In the "Comments" field type the issue you have encountered with your photo. (ex: "I know there should be 58 logs in the pile from the photo, but the app counted 70.")
4. Tap "Submit" and our support office will contact you as soon as possible.
From Review Screen
1. If you encounter a counting problem, in the Review screen tap the Feedback button.
2. You will be redirected to your Open Support Ticket. Add your name, your email address, your phone number and the company's name you work at. In the Comments field type the issue you have encountered with your counting process. (e.g. App did not count all rebars. How can I achieve the expected results?)
3. Tap "Submit"and our support office will contact you as soon as possible.
For more information, please contact our Support Team at support@CountThings.com.
You can also request a virtual meeting with our experts to discuss how we can offer you the best counting experience.